Bluewater Selects AGC for Tech Services
For Bluewater Toxicology, LLC, outsourcing their technology needs to AGC is like having an IT department at their fingertips ─ without the expensive overhead.
That means smooth sailing for Bluewater Toxicology’s voice, data and security platforms. It’s a fitting relationship for a leader in drug screenings and confirmations. Bluewater Toxicology embraces the highest caliber of laboratory techniques, instrumentation, customer service and other solutions to benefit physicians, staff and their patients.
“It’s like having an internal director of information services without paying the exorbitant salary,” said Jennifer Bolus, CEO of Bluewater Toxicology. “AGC has a phenomenal team for anything IT, and their attention to detail is second to none.”
Bluewater Toxicology, 221 S. Bardstown Road in Mt. Washington, KY, achieves the most precise detection levels and ensures the highest sensitivity industrywide. Staffed by highly qualified medical and business professionals, the firm provides clinical and technical support, revenue containment strategies and a commitment to positive patient outcomes.
A clear choice
Bluewater Toxicology required a technology partner that’s equally committed to high standards. The decision to select AGC was based on the firm’s professionalism, marketplace footprint and a history of service that began in 1995, Bolus said.
After conducting a site-survey of Bluewater Toxicology’s facility, AGC installed data cabling using a creative approach to account for the building’s construction features. The cabling design will accommodate growth and the expansion of technology assets.
This network supported the installation of AGC’s integrated voice, data and security technologies. Components and software platforms include business telephones, video management systems, a building alarm platform and a redesigned network.
Oceans of security
Bluewater Toxicology also benefits from AGC’s BDR Managed Solution, a backup disaster and recovery system comprised of hardware, software and 24-7 operational maintenance. This enables AGC to perform full image backups of the entire server with encrypted data stored locally and within the cloud.
The system also protects clients from malware and ransomware, whose victims typically pay ransoms for captured files.
Managed Solution is performed by AGC technicians clients know by name. Technicians can identify and resolve potential incidents before they occur, from software updates to storage issues. They can even resolve incidents with video-surveillance cameras, PCs, printers and other devices. If a major crash occurs, AGC can have clients up and running within minutes or hours versus repair times that would otherwise extend for weeks.
“AGC identified our needs from the very beginning, creating a roadmap to help us grow into a secure and effective environment,” Bolus said. “I have peace of mind knowing AGC is managing every aspect of IT.”
“We see technology from a perspective that considers a firm’s budget, customer service goals, challenges and other opportunities,” added AGC co-founder Patrick Keller. “That’s why AGC avoids cookie-cutter methods or work that merely drives up costs. It’s about relationships, our platform for success for over 20 years.”
Founded in 1995, AGC is an integrator of voice; structured cabling; security technologies; physical security, asset protection and investigative services; audio/visual; and data IT solutions. Clients represent education, aviation, manufacturing, large corporations, data centers, government, law enforcement, health care, utilities, retail and non-profits. With service partners in North America and Europe, AGC serves thousands of customers with nearly 100 percent client retention.
AGC explores every option to deliver the right solution ─ on time and on budget. Our world is becoming more tech-driven and complex. AGC makes your world better. Follow us at www.agcworld.com, Twitter and LinkedIn.Tags: building alarm, business telephones, managed IT services, structured cabling, video surveillance, Voice