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Telephone Services

Building Communications Systems that
Talk

Choosing the right telephone system can raise many questions. Should I select voice-over-internet protocol (VoIP), digital or a hybrid system? Will digital phones support features like voice to email? What’s my least-cost solution?

 

AGC provides answers you can trust. We listen to clients and discover all options to determine the right solution and meet budget expectations. It’s how we untangle problems, from a single phone installation to projects involving 1,000 handsets, from simple home-office needs to integrated, multi-site applications. We employ the latest remote-access technologies to troubleshoot and maintain your system, enabling for quick resolutions that save time and money. AGC can also deploy service teams to your site for fast, friendly service — anytime, anywhere.

 

Carrier Services

Selecting the right carrier for landline or mobile service is just as critical. But how do you make the right decision among all the carriers, plan offerings and such variables as geographic location? Dealing with carriers directly may also prove difficult, especially for novices. AGC can make the choice crystal clear. We work with the carriers on your behalf and know which questions to ask. AGC can determine the right carrier, plan options, discounts and service your business needs. We even provide carrier-by-carrier comparisons so you see exactly what you’re getting.
It’s all possible thanks to our long-term relationships with carriers — at no extra cost.

 

Expertise and Technologies

  • Computer telephony integration (CTI)
  • Carrier services
    — Telephone lines, internet connectivity, T1 circuits, etc.
    — PRI and T1 circuit consulting
  • VoIP/convergence technology
  • Call centers
  • Remote diagnostics
  • LAN programming
  • Detailed call reporting
  • Automated attendant
  • Unified/desktop messaging
  • Speech recognition