“Our veterinary office was receiving so many phone calls that our staff couldn’t keep up. We thought we were doing the right thing by answering every call live and placing callers on hold. In reality, we were creating constant busy signals, and our team was struggling to remember which caller was on which line.

We started hearing from long-term clients that they were getting so frustrated they were taking their business to competing veterinary clinics. That’s when we reached out to Advanced Global Communications for help. They met with us and asked many questions about how we handle calls, etc. They installed their Hosted Telephone System and programmed it with smart call routing. Now, calls from clients wanting to schedule or reschedule appointments are automatically sent to our trained front desk staff, while general inquiries — such as directions, fax numbers, and lab results — are directed to the appropriate team members.

The difference has been remarkable. After the first day, calls were being handled quickly and professionally. After the first quarter, the clinic’s office manager reported a 15% increase in revenue, dramatically lower staff stress, and significantly higher client satisfaction.

Our entire team couldn’t be happier. The system has reduced chaos, improved client experience, and allowed us to keep more business in-house. We are extremely grateful for [Your Company]’s help.”

— Office Manager, Local Veterinary Clinic