Category: Testimonials

“I’m the Office Manager for a small city police department. Our patrol officers were spending a lot of time returning to the station to make follow-up calls on non-emergency complaints, especially domestic-related calls. We didn’t want officers making these calls from their personal cell phones while in their patrol vehicles, but we also needed a solution that allowed them to handle these calls without constantly driving back to the office.

Since Advanced Global Communications (AGC) had previously installed our door access control system and security cameras — and done an excellent job — we reached out to them again for help. After meeting with them, they recommended their Hosted Telephone System with a mobile app for each patrol officer.

The solution has worked perfectly. Officers can now make professional follow-up calls directly from the field using our main department phone number. This has saved countless hours of driving time and significantly reduced fuel costs, while allowing officers to remain in their patrol areas.

It’s been a real pleasure working with AGC. Your team consistently delivers reliable solutions and outstanding service.

— Office Manager, Small City Police Department

“We needed to centralize all our answering services and appointment scheduling across multiple locations to better utilize our staff and improve efficiency. We turned to Advanced Global Communications (AGC) for help with this complex transition to a Hosted Telephone System.

From the very beginning, their team was outstanding. They thoroughly evaluated our network to ensure it could reliably support high-quality voice calls with zero interruptions.

The project was handled with excellent care — including multiple pre-programming meetings, detailed system testing, and careful planning — which made the actual cutover smooth and stress-free.

We are absolutely delighted with our new hosted phone system. Thanks to AGC’s attention to every detail, what could have been a very difficult transition was surprisingly easy.”

— Office Manager, Multi-Location Healthcare Practice

“Our veterinary office was receiving so many phone calls that our staff couldn’t keep up. We thought we were doing the right thing by answering every call live and placing callers on hold. In reality, we were creating constant busy signals, and our team was struggling to remember which caller was on which line.

We started hearing from long-term clients that they were getting so frustrated they were taking their business to competing veterinary clinics. That’s when we reached out to Advanced Global Communications for help. They met with us and asked many questions about how we handle calls, etc. They installed their Hosted Telephone System and programmed it with smart call routing. Now, calls from clients wanting to schedule or reschedule appointments are automatically sent to our trained front desk staff, while general inquiries — such as directions, fax numbers, and lab results — are directed to the appropriate team members.

The difference has been remarkable. After the first day, calls were being handled quickly and professionally. After the first quarter, the clinic’s office manager reported a 15% increase in revenue, dramatically lower staff stress, and significantly higher client satisfaction.

Our entire team couldn’t be happier. The system has reduced chaos, improved client experience, and allowed us to keep more business in-house. We are extremely grateful for [Your Company]’s help.”

— Office Manager, Local Veterinary Clinic