Lab’s Glowing Review…

In an interivew, a clinical laboratory said outsourcing their technology services is like having an IT department at their fingertips – without the expensive overhead. This means smooth sailing for the lab’s voice, data and security platforms so personnel can focus on toxicology.

“It’s like having an internal director of information services without paying the exorbitant salary,” said the lab’s CEO. “Advanced Global Communications has a phenomenal team for anything IT, and their attention to detail is second to none.”

Of course, it’s only natural we would promote the fact this busy lab turns to us for technology solutions since that is what we sell. But we can objectively say our Managed IT Services is doing what it’s designed to do: lower cost of ownership, increase reliability and make life easier when it comes to their computers, devices, servers and other aspects of their data network. Here is how we got started with the lab: After conducting a site survey, we installed structured cabling under a design that makes sense for the lab’s building. This cabling design will accommodate growth and the expansion of technology assets.

From this backbone, we installed business telephone systems, a video surveillance system, alarm platform and a redesigned computer network.

Our client also benefits from Managed Solution, a backup disaster and recovery system comprised of hardware, software and 24-7 operational maintenance. We perform full image backups of the entire server with encrypted data stored locally and in the cloud. The system is designed to help protect clients from malware and ransomware, whose victims typically pay ransoms for captured files.

Managed Solution is performed by technicians our clients know by name. Technicians strive to identify and resolve potential incidents before they occur, from software updates to storage issues. They can resolve incidents with video-surveillance cameras, PCs, printers and other devices. If a major crash occurs, the lab can be up and running within minutes or hours versus repair times that could extend for weeks.

“Advanced Global Communications identified our needs from the very beginning, creating a roadmap to help us grow into a secure and effective environment,” the CEO said. “I have peace of mind knowing Advanced Global Communications is managing every aspect of data and security IT.”