Tag: phone system

09 Dec 2021

Why Purchase Your Phone System from AGC?

  • More than 26 years ago, we began as a voice provider then evolved into IT, security, audio-visual and cabling. We understand networking protocols and technicalities to ensure telephone systems function trouble-free and achieve office goals.

  • This above point includes system configurations plus network-hardware installations. Some examples:

    • Configure Auto Attendant
    • Create Ring Groups
    • Set up simultaneous mobile-phone integration for users as needed
    • Set up voicemail-to-email integration for users as needed
    • System training with personal voicemail setups
    • Configure gateway anti-virus and malware
    • Configure onto firewall baseline perimeter security
    • Local number porting
    • Content filter to block unwanted websites
    • Set up paging over all phones as needed
    • Create timeframes for call routing
    • Many other steps

  • Customers enjoy Unified Communications (UC) such as voice, chat, text, visual voicemail, HD video meetings, permanent “virtual collaboration rooms,” call center and more. Desktops become “softphones;” Personal mobile phones become business phones displaying office extensions. UC affords remote and hybrid solutions needed for 2022 and beyond.

  • As a Yealink partner, we install the world’s top-selling SIP handset according to the Global IP Desktop Phone Growth Excellence Leadership Award Report, Frost & Sullivan, 2019. Yealink received in 2018 the highest customer satisfaction rating for VoIP phones in the small-business market, per Eastern Management Group. Yealink is compatible with most hosted systems. Customers can purchase their phones, or we have leasing options, if needed.

  • AGC is the registered service provider in Kentucky. Telephone service contracts are not controlled by some telecom giant in a faraway place. Unlike most companies, we can simply end the contract if you’re unhappy with service.

  • No support agreements or annual fees other than the monthly phone bill, which is provided by AGC.

  • Remote service at no additional cost, including moves, adds and changes, voicemail/password resets, programming requests and remote troubleshooting.

  • Customers have direct access to their AGC account manager. Plus, our owners get involved as needed. Many telecom firms have tens of millions of customers. Direct conversations with C-level management is untenable, perhaps laughable if you’re one of 70 million customers. Even access to a helpful customer-service agent could prove nightmarish. By comparison, our account managers, IT engineers and owners are here for you.

We’re happy to provide a free demo at your site. Contact AGC or call 502-583-6000.