Toshiba-branded telephone systems are entering the final phase of a withdrawal from the telecom business, part of a global restructuring. Therefore, our technical support for Toshiba-branded systems and equipment — including the CIX and IPedge products — will be severely limited starting Oct. 1, 2021. We will support these systems to the best of our abilities while technicians with requisite expertise are available. However, remaining customers with Toshiba-branded phones and equipment should note the following:
- The absence of factory-level technical support or licensing will limit our ability to service these systems;
- Parts availability will be limited or unavailable;
- Expanding these systems beyond their current capacity will no longer be viable; and
- If we are unable to fix issues, the service call is billable, and we would be unable to troubleshoot further.
Replacing these Toshiba-branded systems before these scenarios happen is our highest recommendation. We offer attractive solutions, including cloud-hosted communications that can reduce line costs and maintenance needs, plus on-premises systems.
We have contacted as many affected telecom customers as possible. This began in 2017 and continues with account managers making personal visits to these organizations. Being fully informed so they can plan accordingly is our primary goal.
We built our telecom business through personal service, responsiveness and long-term relationships. This approach began in 1995 with our founding; it will continue long after the unwind of these Toshiba-branded systems.